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Question(s) / Instruction(s):

Pamela is a telemarketing executive, and sells toners for photocopying machines. She calls Steve, a supply manager at a firm to sell the toner. Steve is not interested because his organization already procures its required supplies from a regular vendor. This instance highlights that

A.            Pamela has not made a persuasive sale.                                                

B.            Steve is listed on the national Do-Not-Call list.                                    

C.            Pamela has utilized a form of relationship selling.                                              

D.            Pamela did not establish Steve\'s needs ahead of time.

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