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Question(s) / Instruction(s):

Bots contribute to the convenience of online shopping because they

A.            reduce time spent online

B.            allow customers to make online comparisons of prices and product features

C.            Permit customers to design one-of-a-kind items that fit their specific needs

D.            allow customers to engage in an electronic dialogue with marketers

E.            offer customers almost any product or service they want

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