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Question(s) / Instruction(s):

Total Quality Management (TQM) programs

A.            Deal exclusively with procedures to achieve defect-free manufacturing and assembly

B.            Nearly always contribute more to the achievement of operating excellence than either business process reengineering or Six Sigma quality control techniques

C.            Entail creating a corporate culture bent on continuously improving the performance of every task and every value-chain activity

D.            Are considerably more effective in improving manufacturing and assembly activities than they are in improving such value chain activities as R&D, human resources management, supply chain management, information technology, sales and marketing and finance

E.            Are generally considered the best tool for reengineering strategy-critical business processes

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