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Question(s) / Instruction(s):

The single most visible factor that distinguishes successful culture-change efforts from failed attempts is

A.            Forceful management actions to empower employees to adopt new operating practices

B.            Competent leadership at the top

C.            De-layering the management hierarchy

D.            Developing a new values statement that inspires company personnel to put forth their best efforts to achieve performance targets

E.            Convincing employees that top management is genuinely committed to high ethical standards and the exercise of corporate social responsibility

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