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Question(s) / Instruction(s):

1. The focus of the Six Sigma approach is on a systematic method for improving processes.

____ True

____ False

2. In the Six Sigma approach process improvement is generally realized by reducing process variation.

____ True

____ False

3. Statistical process control is used to prevent poor quality before it occurs.

____ True

____ False

4. Six Sigma Green Belts would never use statistical process control to improve processes.
____ True

____ False

5. Only processes that are out of statistical control have variability.

_____ True

______ False

6. Product characteristics that are measured on a continuous scale are said to be attribute variables.

_____ True

______ False

7. Length, temperature, and weight are examples of attribute characteristics.

_____ True

______ False

8. Length, temperature, and weight are examples of variable characteristics.

_____ True

______ False

9. An attribute evaluation is sometimes referred to as a qualitative classification method.

_____ True

______ False

10. A variable evaluation is sometimes referred to as a qualitative classification method.

_____ True

______ False

11. A service defect is a failure to meet customer requirements.

_____ True

______ False

12. Statistical process control charts are not useful for monitoring quality in services.

_____ True

______ False

13. Services do not have quality characteristics that can be measured and monitored with control charts.

_____ True

______ False

14. In general, control charts are used at critical points in the process where the process historically has shown a tendency to go out of control and where losing control is costly.

_____ True

______ False

15. A control chart is a graph that establishes the control limits of a process.

_____ True

______ False

16. The only purpose of a control chart is to indicate when a process is out of control.

_____ True

______ False

17. A sample point can be within the control limits even when the process is out of control.

_____ True

______ False

18. Two types of control charts for attributes are p-charts and range (R-) charts.

_____ True

______ False

19.. Variable control charts are used for continuous variables that can be measured, such as weight or time.

_____ True

______ False

20. Comparing a product or process against the best-in-class is known as benchmarking.

_____ True

______ False

21. Comparing a product or process against the best-in-class is known as reverse engineering.

_____ True

______ False

22. Form design refers to the physical appearance of a product.

_____ True

______ False

23. One quantitative measure of maintainability is mean time to repair (MTTR).

_____ True

______ False

24. Establishing multifunctional design teams can help reduce the time-to-market.

_____ True

______ False

25. Employing a systematic approach to analyzing the causes and effects of product failures is known as design for manufacture.

_____ True

______ False

26. Extended producer responsibility (EPR) is a concept that holds companies responsible for their products following the products’ useful lives.

_____ True

______ False

27. Incorporating the voice of the customer into technical design requirements is known as quality function deployment (QFD).

_____ True

______ False

28. Consistency and quality are unrelated.

_____ True

______ False

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