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1)involves analyzing a situation, determining goals to be pursued, and deciding upon the actions that will be taken to achieve these goals. A. Planning B. Organizing C. Staffing D. Leading 2) Planning involves all of the following EXCEPT: A. Deciding actions to be taken B. Determining rewards for goals achievement C. Analyzing current situations D. Determining objectives 3) The four traditional functions of management include planning, organizing, leading, and service. A. False B. True 4) Robert was recently hired as the workplace safety compliance officer at ABC Power Company. Robert will have the responsibility to monitor regulations from which of these government agencies? A. Occupational Safety and Health Administration B. National Labor Relations Board C. Federal Communications Commission D. Environmental Protection Agency 5) Amy Jane, a new manager at C & D Grooming, has been asked to focus on the competitive environment of the organization. Which of these factors is among those Amy Jane should focus on? A. Technology B. Suppliers C. Government policies D. Demographics 6) The competitive environment includes all of the following EXCEPT: A. Financial status B. Competitors C. Suppliers D. Customers 7) The assignment of different tasks to different people or groups is the: A. Organization structure B. Value chain C. Division of labor D. Strategic plan 8) If Rosanne, a manager at XYZ delegates responsibility to a subordinate, she is relieved of the ultimate responsibility and accountability to higher-ups. A. True B. False 9) The first step in effective delegation is selecting the person to whom you will delegate. A. True B. False 10) Which is the first step in the formal planning process? A. Situational analysis B. Implementation C. Monitor and control D. Goal and plan evaluation 11) The targets or ends the manager wants to reach are called: A. Plans B. Vision C. Mission statement D. Goals 12) Which of the following does NOT describe effective plans in organizations? A. They provide a clear road map. B. They may be formal or informal. C. They are purposeful. D. They are flexible. 13) _____________ plans might be referred to as "what-if" plans. A. Strategic B. Standing C. Contingency D. Single-use 14) The different types of effective plans include: A. Complex B. Artificial C. Standing D. Inconsistent 15) A plan to integrate new employees into a new system of payroll is an example of which type of plan? Assume that you anticipate making this change only once. A. Single-use plan B. On-site plan C. Implementation plan D. Standing plan 16) A situation, problem, or opportunity in which an individual must choose among several actions that must be evaluated as morally right or wrong is: A. Business ethics B. Moral rights C. A personal issue D. An ethical issue 17) Which of the following statements is TRUE regarding employee behavior? A. When corporations behave badly, it is usually not the problem of top executives or rank-and-file employees. B. There is no evidence that corporations ever behave badly . C. When corporations behave badly, rank-and-file employees suffer most. D. When corporations behave badly, only the top executives suffer. 18) Which of the following is NOT an example of a value, as defined in the textbook? A. Respect for others B. Loyalty C. Financial success D. Honesty 19) Human resources planning has three stages. They are: A. Hiring, training, and firing B. Recruiting, screening, and hiring C. Planning, programming, and evaluating D. Planning, executing, and delivering 20) The planning process of human resources management begins with: A. Recruiting individuals who will assist the organization to realize its business plans B. Evaluating an organization's present employees and their capabilities to fulfill the organization's business plans C. Hiring people who can assist the organization to realize its business plans D. Determining the number and types of people needed to realize the organization's business plans 21) Companies use empowerment programs, continuous improvement, and total quality initiatives to achieve: A. Imitation B. Rareness C. Value D. Complete organization 22) The assignment of different tasks to different people or groups is the: A. Value chain B. Division of labor C. Strategic plan D. Organization structure 23) An organization chart conveys all of the following EXCEPT: A. How the work is divided B. How decisions are made C. The work performed by each unit D. Who reports to whom 24) A process in which different individuals and units perform different tasks is: A. Differentiation B. Specialization C. Accountability D. Authority 25) Ruby recently accepted a job with a large insurance firm as an internal auditor. Ruby has found that her job is different than the internship she had at an accounting consulting firm. The insurance firm has strictly defined job responsibilities and lines of communication. For every decision Ruby needs to make, approval must be obtained from upper management. Overall, she has found the atmosphere to be quite formal as compared to the internship. Ruby has concluded that the insurance firm has: A. An ineffective structure B. A matrix design C. A high degree of centralization D. Decentralized authority 26) Which of the following statements regarding departmentalization is FALSE? A. Geographical departmentalization can allow an organization to provide faster service. B. In a product structure, information needs are managed more easily. C. Functional departmentalization is not as strong an organizational building block as it once was. D. Organizations will be most effective if they utilize a consistent form of departmentalization. 27) The organizational pyramid is commonly called the: A. Framework B. Bureaucracy C. Hierarchy D. Structure 28) Which of the following reflects a possible cause for an inappropriate vision? A. The vision is too long-term. B. The vision reflects only the leader's needs. C. The vision is too challenging. D. The vision does not motivate all members of the organization. 29) Which of the following statements regarding vision is NOT accurate? A. A single, unchanging vision is appropriate for all organizations. B. A person can develop a vision for any task. C. Many people do not develop a clear vision. D. Many people focus on performance, day-to-day survival. 30) _______ power is dominant when a leader utilizes his or her ability to control rewards. A. Referent B. Coercive C. Legitimate D. Reward 31) Which type of power is dominant when a leader utilizes her ability to control punishments? A. Referent power B. Coercive power C. Legitimate power D. Reward power 32) The right or authority to tell employees what to do and what they are obligated to comply with the orders is: A. Referent power B. Legitimate power C. Coercive power D. Reward power 33) The ability to influence others is: A. Charisma B. Motivation C. Power D. Cohesion 34) One study found that manufacturing labor costs ___ an hour in China, compared to ____ dollars in the United States. A. about $2; about 25 B. less than $1; about 25 C. less than $1; about 15 D. about $2; about 15 35) To be competitive in a global economy, Europeans must increase their level of: A. Philanthropic contributions B. Espionage activity C. Population density D. Productivity 36) NAFTA combined the economies of: A. The U.S., the European Union, and North America B. Latin America, Pacific Rim, and the European Union C. Canada, Mexico, and South America D. The U.S., Canada, and Mexico E. South America, the U.S., and Latin America 37) Control based on the use of pricing mechanisms and economic information is: A. Feedback control B. Clan control C. Feed forward control D. Market control 38) Control has been called one of the Siamese twins of management. The other twin is: A. Organizing B. Planning C. Directing D. Leading 39) A process that directs the activities of individuals toward achieving organizational goals is: A. Control B. Policies C. Control points D. Directing 40) Using budgeting, statistical reports, and performance appraisals to regulate behavior and results are all components of: A. Market control B. Clan control C. Isolation D. Bureaucratic control 41) Expected performance for a given goal is a target that establishes a desired performance level, motivates performance, and serves as a benchmark against which actual performance, and is assessed as a: A. Management audit B. Standard C. Debt-equity ratio D. Budget 42) The last step in the control process is: A. Setting performance standards B. Taking corrective action C. Comparing performance D. Measuring performance

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